Shipping and Return

Shipping Policies

Thank you for choosing the Wilted Willow Spa Subscription Box to enhance your self-care routine. We're dedicated to ensuring a seamless and delightful experience from order to delivery.

Shipping Timelines
Orders are typically processed within 1-3 business days. After processing, please allow 5-8 business days for standard shipping. For expedited shipping options, timelines may vary.

Shipping Locations
We currently ship within the United States. Shipping costs and available shipping options will be displayed at checkout.

Tracking Information
Once your order is shipped, you'll receive a confirmation email containing tracking information to monitor the progress of your package.

Shipping Packaging
All items in your Wilted Willow Spa Subscription Box are carefully packaged to ensure they reach you in pristine condition. Fragile items like candles and shower steamers are individually wrapped and cushioned to prevent damage during transit.

Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delays or mis delivery. Wilted Willow is not responsible for lost or misdelivered packages due to incorrect addresses provided by customers.

At Wilted Willow, we strive to provide exceptional service and deliver the best self-care experience to your doorstep. If you have any questions or concerns regarding our shipping policies, please reach out to our customer service team.

Indulge in tranquility. Embrace well-being. Welcome to Wilted Willow. 🌸✨

Nature of Products
Due to the nature of our products, which include candles, bath salts, shower steamers, and other personal care items, we regret that once these items have been used, we cannot accept returns or offer refunds. Your satisfaction is important to us, so if you experience any issues with the products upon delivery, please contact our customer service team at Customerupport@wiltedwillow.net within 7 days of receiving your order.

Refund and Returns
In the event of damaged or defective products upon arrival, please contact us immediately to arrange a replacement or refund. Please provide photos of the damaged items for our review within 7 days from receiving your order.